Standard Delivery £2.99 on all orders or FREE when you spend £20 or more.
Orders are usually delivered within 4 working days between 8am – 9pm via our selected courier DPD.
Next Day Delivery
£3.99 delivery charge for Next Day Delivery. Order by 7pm for next day delivery, 7 days a week! (orders placed after 7pm will be delivered on the following day).
Once you have received your order dispatch email you will be able to track your UK delivery via the DPD website.
International delivery charge £6.95 (including Republic of Ireland and Channel Islands). Overseas orders are delivered by Royal Mail or DPD. Please allow 10 working days for delivery.
Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
We are confident that you love our products, but if you’re not happy for any reason just return the item(s) within 14 days of ordering, provided it is sealed as delivered and remained unopened and we’ll exchange or refund it.
You can return your unwanted purchases to us by mail using the returns label supplied with your delivery note. Please ensure you enclose your delivery note in the parcel as well. To enable us to process your refund as quickly as possible, please complete the form on the back of your delivery note indicating your reason for return.
Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order. Please allow 7-10 days for the refund to show in your account.
Lost or damaged parcels
If you have any lost or missing products from your order then please contact us at +44-116-318 0711 or send us an email at email@example.com
Lost parcels must be reported within 30 days of the dispatch date – we will not be liable for any loss should you fail to do this.
We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it.
Additional Returns Information
We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products. Please contact our customer services department who can arrange for your goods to be sent back to us.
8 Ashtree Road