Standard UK Delivery
Standard Delivery £3.99 on all orders or FREE when you spend £20 or more.
Orders are usually delivered within 4 working days between 8am – 9pm via our selected courier Hermes UK.
Next Day UK Delivery
£7.99 delivery charge for Next Day Delivery. Order by 2pm for next day delivery, 6 days a week! (orders placed after 2pm will be delivered on the following day).
Once you have received your order dispatch email you will be able to track your UK delivery via the Hermes website.
European Union
Delivery charge into the European Union £14.99. Overseas orders are delivered by DHL, DPD, UPS, Royal Mail or FedEx. Please allow 7-10 working days for delivery.
Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
International
International delivery charge £35.00 (including Republic of Ireland and Channel Islands). Overseas orders are delivered by DHL or FedEx. Please allow 7-10 working days for delivery.
Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Returns
We are confident that you love our products, but if you’re not happy for any reason just return the item(s) within 14 days of ordering, provided it is sealed as delivered and remained unopened and we’ll exchange or refund it.
You can return your unwanted purchases to us by mail. Please contact us via +44-116-318 0711 or via WhatsApp at +44-74 660722 89 or send us an email at info@puritude.uk to arrange for your return. Please ensure you enclose your delivery note in the parcel as well.
Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order.
Please note that shipping and return shipping fees cannot be refunded.
Please allow 7-10 days for the refund to show in your account.
Lost or damaged parcels
If you have any lost or missing products from your order then please contact us at +44-116-318 0711 or via WhatsApp at +44-74 660722 89 or send us an email at info@puritude.uk
Lost parcels must be reported within 30 days of the dispatch date – we will not be liable for any loss should you fail to do this.
We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it.